Get college assignment help at uniessay writers d- atb 4 Which is a tool used to investigate the cause of a problem by grouping data into categories: a- scatter diagram b-stratification c-histograms d- check sheets 5 Preparedness plan in humanitarian supply chain includes: a. cost b. time reduction c. stakeholders d. processes and infrastructure e. all of the above 6. Factors that inhibit creativity include: a. being too logical b. being open minded c.avoiding risk d. saying I am creative e. A C 7 An activity for essential improvement is: a. Monitoring change b. Correcting obvious problems c.Looking downstream
d Case Studies of the travel planning websites, reserved rental car from the car company that was fea. ured in the offer. He did not see any place to nut the contract identification number in the online reservation form, but on the day of travel, he showed up at the rental car agency counter at the airport and presented the coupon to the agent before completing the transaction. She refused to accept the coupon stating that because the coupon contract iden- CASE 1-THE 25 PERCENT DISCOUNT CAR RENTAL Frequent flier programs of the major airline companies normally include relationships with other airline companies, hotels and car rental companies. Frequent flier program managers typically send to their frequent flier program members notices and fliers encour- aging members to use the services provided by these frequent flier partners. Using direct mail, the frequent flier program tification number had not been used to reserve managers at the airline company sent a dis- the car, the coupon could not be honored: no discount and no bonus on frequent flier miles would be given. While standing at the counter the customer reviewed the back of the coup on and noted to the customer service agent that frequent flier program members. Knowing that later in the year he would be making a trip and knowing that during this trip he would need to rent a car, one member of the program saved the coupon for later use. He carefully inspected the small print on the back of the coupon noting the ex- piration date (December 31) of that calendar count coupon for car rental to nothing was stated anywhere on the coupon requiring the contract identification number to be used at the time of reservation. She still refused but asked if he would give year. Information on the back of the coupon her the coupon; she would have a discussion revealed that the offer was for “up to 25 percent” with her manager about it later. He offered to off the usual rental car prices and that the cus- let her copy the coupon but stated that he tomer using the coupon would receive double would keep it for use during follow-up conver- sations because he did not have a copy. She replied that she did not have access to a copy machine to copy the coupon. Needing a and wanting to complete the transaction so that he would have some chance of obtaining a discount, he signed the rental agreement and the frequent flier miles for the car rental trans- action. Other relevant information included the contract identification number for the offer car Later in the year when it was time to make specific travel plans, the frequent flier program member went on the Internet and, using one Asol possession of the rental car. The price yuoted by the Internet website was stated in 411 the airline company the agent stated that he would receive bonus miles for bringing the ahe rental agreement The next day he called the customer service matter to their attention but that the company would not give bonus miles for the car rental. department of the frequent flier program. They He protested that he had not asked for bonus anld him to call the rental car company directly stating that even though they had sent the coupon to the customer, they were not part of the relationship between the customer and the rental car company and had simply passed along information to the customer in their marketing materials. He called the rental car company, and they stated something similar to what the agent had said, namely, that he should Arve used the coupon contract identification mamber at the time of the reservation. When he asked why the coupon would not be onored at the time he presented at the counter explanation except to say that miles because he brought it to their attention but that the bonus miles should be for the can rental transaction. DISCUSSION QUESTIONS 1. At this point in the story,2 who appears to have attempted a dirty trick? 2. Did the customer attempt to do an ethical dirty trick on the car rental company? If so, what was it? 3. Did the car rental company attempt an ethical dirty trick on the customer? If so, what was it? the agent had no the coupon was for use at the time of reser- ation. The agent asked him to send in the coupon by mail and that they would look into the matter further. He refused, stating that he 4. What are the ethical issues at stake? 5. How would the faithful Christian car rental agent handle this? 6. How would the faithful Christian customer needed to keep the coupon he would send a copy of it to them via email. Using his camera he took a picture of both sides of the coupon and emailed these images to the rental car company. In an email reply as evidence but that handle this? CASE 2-PRAISING GOD FOR VICTORY IN COURT As Richard Scrushy emerged from the court the car rental company stated that the company valued his business and because of good!” A jury of his peers had just acquitted this they would give him a 10 percent discount him of all thirty-six charges that he had al- and that this discount would be applied to the legedly breached the Sarbanes-Oxley Act and account when he returned the car. The email had committed bribery, securities fraud, ac- also stated that there would be no bonus fre- counting fraud, conspiracy and mail fraud. He quent flier miles awarded because the coupon walked out of the court a free man but a person was not honored at the time of the reservation. who would be dogged with lawsuits for months After he returned home, the customer scanned to come. He was free but was unemployed. His both sides of the coupon and enlarged the former employer, HealthSouth, had fired him Small print so that it was easier to read. He from his post as chief executive officer in 2003 sent this via email attachment to the airline for allegedly committing accounting fraud. frequent flier program agent. In an email from June 28, 2005, he declared, “God is room on At the trial, his lawyers persuaded the jury for bonus because he brought it to their attention e but that the bonus miles should be for the car of rental transaction. DISCUSSION QUESTIONS 1. At this point in the story2 who appears to have attempted a dirty trick? 2. Did the customer attempt to do an ethical dirty trick on the car rental company? If so, what was it? 3. Did the car rental company attempt an ethical dirty trick on the customer? If so, what was it? 4. What are the ethical issues at stake? 5. How would the faithful Christian car rental agent handle this? 6. How would the faithful Christian customer handle this?
270 Part 3 Planning PREPARING FOR: My Career PERSONAL P IA NVENTORY ASSESSMENT PERSONAL INVENTORY ASSESSMENTS Tolerance of Ambiguity Scale Managers often have to deal with ambiguous situations, which can make effective planning very challenging. In this PIA, you’ll assess your level of tolerance for ambiguity ETHICS DILEMMA to ask whether he could purchase the medication at a steeply discounted price, explaining that he has been unemployed for Dr. Elizabeth Johnson was meeting with her patient Bob Abernathy to review the results of medical testing after he complained that he was experiencing blurred vision. Dr. Johnson the past several months and has little savings. None of the explained to Mr. Abernathy that he was suffering from condition that leads to blindness. Naturally, Mr. Abernathy was upset and he asked whether there was any treatment. Unfortunately, conventional therapies were rarely effective, but Dr.Johnson discussed a relatively new medication that showed promise for preventing blindness when taken over three-month period. She went on to tell Mr. Abernathy that his health insurance company does not pay for the treatment, costing $10,000. Mr. Abernathy visited several pharmacies pharmacies were willing to help Mr. Abernathy. Desperate to get the medication, Mr. Abernathy broke into one of the pharmacies after closing to steal the medication. 8-11. What do you think? Was this a good business decision for the pharmacies? 8-12. What potential ethical issues do you see here? 8-13. If you were the store manager, what would you haw done in this situation? a rare a 157 suod a seovice an
Management Question 1 You are General Manager of a business that makes and markets consumer products. You have reviewed the marketing and sales performance, and find the business has not clearly identified its markets. You decide the business needs to become more customer oriented’ and segment its markets more effectively (a) What are the requirements for meaningful market segmentation? (b) What are the major variables for segmenting markets?
Roll over each item to read the description. Identify whether each of the statements is an advantage/argument for or a disadvantage/argument against a specific exchange rate regime Getting it right Moderates inflation Paradox Advantage/Argument for Disadvantage/ Argument against Trade balance adjusted Floating exchange rate Tool for govenment Fixed exchange rate Weathering the storm Managed-float Monetary discipline Pegged exchange rate Uncertainty Currency board Countries cannot set rates Limits responses Rese
not the textbook), and cite according to APA format. To summarize; . If there are two discussion questions for the unit, you must answer both of the discussion questions. In addition, select two posts of your peers for each discussion question and react to them (for a total of 6 posts). .In a situation where you may be assigned a single question for the unit, answer your discussion question and react to the posts of three of your peers (for a total of 4 posts). Discussion Questions Read the following article to answer the discussion questions (link below). Allen, T. D, Golden, T. D.,
3. Information System Details Information system type and/or name you think is used (both will be needed for the paper) 4. Interview Details Have you set your live (in-person, phone, skype, etc.) interview day/time with your interviewee? (Yes or Not quite yet) Three questions you plan to ask about your interviewee’s information system(s) during your live interview 1. 2 3.
The k)l the international transport and storage during a crisis Stealimg the aids Smagpling contrabands such as drugs Insufficient delivery to the correct destination All of the above The most elficient way to supply aids in case of the absence of security and tem Through tunnels By trucks CAir drops (airfreight d-Nate of the above Oe isn’ problem caused by Information overload: -Confusion b-Frustration c- Too much attention given to important details d- Lnproductive delays 11 Communication is a process that requires a sender, a medium and a receiver. In this process information” is what is provided by the: The sender b-The medium c-The receiver d- all of the above
Linproduct 1Communication is a process that requires a sender, a medium and a receiver. In this process information” is what is provided by the: -The sender b-The medium c-The receiver d- all of the above 12 What do we mean by the Incubation in the creative process? a-Reviewing the decision to determine whether it will actually work -Learning, gaining experience and collecting or storing information in a given area D-Giving ideas time to develop, change, grow
preview 2Which of the following is correct about the needs before providing training A-observation uauns- Cbrainstorming dD-all of the above Part 2 (T/F) (31 Points) LInvolving employees in decision-making and problem solving can lead to problems The major potential problem is that it takes time, and managers do not always have time 2 Training is an organized, systematic series of activities designed to enhance an individual’s work-related knowledge, skills, understanding and motivation. 3 Information can be defined as data that are relevant to the decision-making process that have been converted into a useable format. 4 The objective of benchmarking is major performance improvement. 5 The functional illiteracy effects business and industry by decreasing
Get college assignment help at uniessay writers 4 The objective of benchmarking is major periormnance 5 The functional illiteracy effects business and industry by decreasing productivity 6. Organizational structure is the cause of internal politics 7. QFD is an approach to continual improvement that brings suppliers into the design of processes 8. The correct sequence for executing the preparedness plan is: cost saving, process, stakeholder, time reduction, and infrastructure. 9 Exploiting the constraint in the Goldratt’s theory of Constraints steps does insure that the materials needed next by the constraint will always show up on time in time is improved quality with higher costs.
9 Exploiting the constraint in insure that the materials needed next by the constraint will always show up on time. 10. The root justification for just in time is improved quality with higher costs. 11.One of the new aim for ISO 9000 is to enable organizations to better serve their customers 12. ISO 9000 and TQM are compatible in that ISO 9000 can be a complementary subset of TQM 13. The control chart is a more sophisticated version of the run chart 14. Information is data that have been converted into a usable format that is relevant to the decision-making process 15. QFD is an approach to continual improvement that brings customers into the design of processes 16. Decisions should only be evaluated by the results and not by the processes used to them.
1. Regarding trade secret protection, which statement is accurate? B. A trade seeret is nmtected from unlawfiul annronriation hv eomnetitors as lone as it is kent secret and consists of elements not generally known in the trade. C. A trade secret is protected from unlawful appropriation by competitors for ten years A trade secret is protected from unlawful appropriation by competitors for twenty years. D. A trade secret is protected from unlawful appropriation by competitors for thirty years as long as it is kept secret and consists of elements not generally known in the trade. F. E A trade secret is protected from unlawful appropriation by competitors for seventy years. 2 Language-Science Kits] The president of Kool Science, Inc., which makes educational science kits for children, calls the president of Language Fun, Inc, which makes foreign language learning materials for children. They discuss production of three educational toys which teach both science and foreign language to children. They agree that Kool will work with Language to create and market the three toys, and that they will use Kool’s manufacturer to produce the product What type of business organization is best suited for the situation of Kool Science and Language Fun? B. Coonerative C Corporation D. Joint Venture. E General partnership F. Business Trust 3. In determining whether a mark infringes on a registered trademark, which of the following factors would the court be least likely to consider The similaritv of the twn marks C The intent of the defendant to palm off its product as that of another. D. The market share of the plaintiff and defendant The similarity of the products or services in issue. E F The sophistication of consumers. Striking union members of Company A decide that picketing Company A is not 4. accomplishing the desired results and decide to further their efforts. Natasha, the union president, suggests that they picket Company X, a supplier to A, to pressure X into not doing business with A. Which of the following is true regarding Natasha’s plan? B. Natacha’s nlan is a enond idea and this tvne af nicketine is freauently and lesally eneaced in hv union members during labor disputes. C. Natasha’s plan is a good idea only if the strike has been going on for over 90 days because under the National Labor Relations Act, union members may not picket any company other than the employer for at least 90 days D. Natasha’s plan is a good idea only if the strike has been going on for over 30 days because under the National Labor Relations Act, union members may not picket any company other than the employer for at least 30 days. E. Natasha’s plan is legal only if X employees are repres ented by the same union as A employees F. Natasha’s plan is illegal because of the prohibition against secondary boycotts occurring during a labor dispute.
1 What is it like to work in this environment? How do you respond to Julie as a leader? Compare Julie as a leader with some of the descriptions of leadership styles provided in Chapter 2. 2. What organizational, team, and individual problems ean you identify? What opportunities for organization development work do you see? 3. How do the opportunities you have identified illustrate the values and ethical beliefs of organization development identified in this chapter? In Class Assessment 1 Think of an organizational change in an organization you are familiar with and Identify the content, outer and inner context and the process of change? How did the process affect the content of the change? In Class 2 Consider a recent experience of yours of organizational change: Which emotions did you go through? Make some notes, recalling as many as possible Select a couple of these. What were circumstances in the change process in which you felt them? During the organizational change were these emotions expressed or hidden? Why? How did this affect the situation?
13. In total Quality tools scatter diagram can be used to Investigate the cause of a problem by grouping data into categories Can help an organization decide where to focus limited resources C Determine the correlation hetween two variables d. Purpose is to help identify and isolate the causes of problems 16. They are two effective problem saving models Deming Cycle and the Toyota Practical Problem-Solving Process b. Pareto chart and histogram model c. Kaizen and quality control model d. Quality assurance and reliability model 17, Kaizen come from Japanese word that mnean Quality Assurance b. Demming cycle c. Continual Improvement d. Total quality management 18. Essential improvement activities include a. a. Maintaining communication b. monitoring change c. correcting problems d. all of the above 19. Ways of identifying improvement needs include the following except
c. correcting problems d. all of the above 19. Ways of identifying improvement needs include the following except a Observation b. Seeing customer input c. Localizing problems d. All of the above 20. Different types of complexity include: errors and defaults a. b. breakdowns and delays c. ineffeciencies and variation d. none of the above e. all of the above 21. Caused of workplace conflict include the following except: a. limited resources b. Conflict stimulation c. Different perspectives d. Poor communication All the follo 22
Organizational behavior starts with a set of fundamental concepts revolving around the nature of people and organizations. True or False 1. camping store and signs a contract to purchase After conducting a great deal of research, Nora contacts a forty-five new tents at a reduced rate. According to Exhibit 21-4 of the text, under what circumstances would Nora not be considered a “merchant” under UCC Article 2 with regard to the contract for the purchase of the tents? 2. A. IfNora deals in tents; if she owns a camping store and held herself out as having knowledge and skill unique to camping; and if Nora employed a merchant as a broker to buy the tents. B. If Nora owns a camping store and held hers Nora employed a merchant as a broker to buy the tents. C. If Nora owns a camping store and held herself out as having knowledge and skill unique to camping. D. If Nora purchased the tents for use at the summer camp she manages. E. If Nora deals in tents and if Nora employed a merchant as a broker to buy the tents. out as having knowledge and skill unique to camping; or if 3. What is the name of the government publication in which an agency publishes cach proposed rule, along with an explanation of the legal authority for issuing the rule and a description of how the public can participate in the rule-making process, and later publishes the final rule? B Federal Renorts C Federal Register D. Federal Rules Register E Federal Rules Reporter Federal Reporter F. 4. If the corporate bylaws require a minimum of five directors to be present at each directors meeting, what happens if only two directors attend and they make a decision? A The derision is invalid hecanse of a vinlatinn of the hsiness indement nile The decision is invalid because the directors did not have authority to vote B C. The decision is invalid unless shareholders vote to ratify D. The decision is valid E. The decision is invalid because a quorum was lacking. 5. Which of the following is the most effective method for changing organizational culture? A. Rewandine hehavinrs B. Communicating top management support. C. Appointing a manager of culture D. Using stories and myths
improvement that brings employees into the oD an appach to esign of processe I8 antionl stcture is the cause of internal politics 9 echmarking is a pocess for comparing an organization’s operations or pesses with those of a same in class performer only cwork erfectly without the total quality umbrella 2Kaisen is the name piven by the Japanese to the concept of continual neemental improvement The Jidoka concept means hipghlighting the problem on your machine Let the employees work without any empowerment is the real definition of the Nushroom concept N Forrari recalled their cars due to eshaust fumes issue in 2019 28 t’s important to place the emphasis of training on those who need it most and to ensure that training is designed to promote the organization’s goals. hn sryen basic quality tools that is
NForrar recalled their cars due to exhaust fumes issue in 2019 28 t’s important to place the emphasis of training on those who need it most and to ensure that training is designed to promote the organization’s goals. 26 Cause and effect diagram is the only one of the seven basic quality tools that is not based on statistics 27 Managers who serve as trainers should understand the principles of learning and the four-step teaching method: Preparation, registration, application and evaluation i afeud Ouality
and the four-step teaching method: Preparalio evaluation. 28. Quality training should be divided into two broad categories of study: Quality Planning Quality Control. 29. The Socratic Method is a form of cooperative argumentative dialogue between individuals. 30. The Prerequisite Tree is a based tree, like the Goal Tree and its building starts from the Goal or objective downwards When training fails, the reason is sufficient scope or participation by management.
Part 1YMCO) (23 Points Functional illiteracy affects business and industry A. Difficulty in filling high-skill jobs B. Lower productivity CHigh levels of waste Which of the following is NOT considered a category of study for Quality Training D.All of the above . Quality Planning b.Quality Assurance d. Quality Improvement c.Quality Control The cause for the failure of an orientation training is: 3 a-Too much information b-Conflicting information. c- Absence of a trainer d- a b 4 Which is a tool used to investigate the cause of a problem by grouping data into categories: a- scatter diagram b-stratification c-histograms d- check sheets 5. Preparedness plan in humanitarian supply chain includes: a. cost b. time reduction c. stakeholders d. processes and infrastructure e. all of the above
The post Question: D- Atb 4 Which Is A Tool Used To Investigate The Cause Of A Problem By Grouping Data Into Categories: A- Scatter Diagram B-stratification C-histograms D- Check Sheets 5 Preparedness Plan In Humanitarian Supply Chain Includes: A. Cost B. Time Reduction C. Stakeholders D. Processes And Infrastructure E. All Of The Above 6. Factors That Inhibit Creativity … appeared first on uniessay writers.